Our client, a tourism company, wishes to hire an ambitious travel life style manager. The right candidate will use their knowledge, experience and know how to deliver luxury travel service that exceeds the member’s expectations and adheres to service level agreements. 

Responsibilities:

• Fully explore and understand each member’s requirements and propose options which perfectly suit the brief and offer the best value and competitive prices; use your commercial judgment to secure maximum supplier revenue where possible without compromising the member’s wishes
• Meet the agreed response times engaging with the member and following-up on quotes to maximise the conversion of request to bookings
• Take comprehensive and accurate briefs inside and outside specialism via the phone or email directly from members, agreeing realistic response times in line with company targets
• Investigate each job to present a choice of options to the member which offer the best combination of suppliers and service levels to meet the member’s requirements, the best value and competitive prices, and maximum commission for the company
• Make sure members are made aware before booking of all relevant supplier terms and conditions and consumer protection arrangements
• Endorse the business and proactively suggest and take briefs for jobs
• Resolving customer care issues related to jobs you have carried out for members, working with member chair and corporate accounts as necessary
• Operate with the global teams to make sure that members travelling anywhere receive exceptional service in the country to ensure world class experience
• Contribute to overall supplier relationship procurement, by helping to maintain and build new relationships with hoteliers, airlines, destination management companies and tour operators
• Creating complex ‘high touch’ itineraries high net worth members, working with our in-house language and destination specialists where appropriate
• Ensure that supplier contracts are all in place, and that gross margins are in line with commercial targets
• Offer holiday options to the member where this is the best choice for them for reasons of availability, price or suitability
• Maximise revenue by suggesting additional jobs that the travel team can carry out for the member
• Maintain administration and research relating to the members requests up to date in real time on the in house knowledge managers system in a timely manner
• Make sure that requests that could have commissions available are processed and invoices are produced
• Supply feedback to the member satisfaction team in order to continually drive high levels of member satisfaction and service enhancements
• Assist in customer care issues where necessary to deliver swift and effective resolution
• Bring to the attention of the Team Leader any feedback, problems or issues arising with process of the team that could negatively impact our members
• Close jobs and issue invoices to suppliers promptly in line with contract arrangements to maximise cash flow for the business
• Provide feedback to team leader/supplier manager with any service level issues of suppliers
• Constantly develop knowledge through reading and industry networking, attend supplier training events
• Logging into the telephone system and be ready to take briefs from members for any team in the business to ensure that the company meets service level agreement targets for our corporate clients
• Assisting other colleagues and departments with jobs outside of immediate areas of expertise
• Continuously analyse the processes and proactively suggest enhancements and improvements of our services

Qualification and experience:

• Matric and relevant tertiary education
• Minimum one to two years’ experience with GDS (Amadeus, Galileo, etc.)
• Two to three years’ experience in the luxury travel sector as agent or DMC and creating tailor made luxury packages for high net worth clients from start to finish (advantageous)

Competencies required:

• Excellent written and verbal communication skills in English
• Advanced computer skills in MS Office package
• Knowledge of several destinations, worldwide holiday packages and straightforward hotel bookings across the globe
• Passionate about delivering high quality personalised support and excellent research skills
• Enthusiastic and motivated team players who enjoy the challenge of meeting targets
• Impeccable time management and organisational skills
• Ability to adapt
• Sales orientated with extensive experience with a tour operator, travel agent or concierge travel business putting together flight inclusive travel itineraries posses

If you meet the above requirements and are interested in the position, please send your CV to 

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#Travel #Life Style #Manager #Cape Town #Travel #Tourism

Posted on 03 Nov 16:50