Are you a fluent Hindi speaker who is looking to work for a groundbreaking online-marketing company who runs campaigns for various industries including online gambling in Century City, Cape Town?

Take full advantage of this great chance to join a business where you will be greatly appreciated through a supremely competitive salary package, consistent career development and world-class training. 

Be in a possession of a South African ID/Spousal Visa.

Key responsibilities:

• Responding to customer queries by telephone, email and online chats in Hindi Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building and management
• Problem-solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers/shift supervisors as required

Qualifications and experience: 

• Matric
• Minimum of two years of customer service experience

Key competencies: 

• Hindi as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Computer literate and have accurate typing skills
• Be available for 24/7 shift rotations
• Self-starter, self-motivated and goal orientated
• Able to work independently yet be a team player
• Analytical thinker with problem-solving ability
• Be deadline driven and goal orientated
• Excellent time management skills
• Handle confidential and personal matters

If this sounds like something that would get you excited to get out of bed in the mornings, get in touch by sending your CV through to 

moc.tnitnemtiurceraka@enna

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Posted on 03 Nov 16:49