We have a fabulous job opportunity for a mid-weight Product Marketing Manager to work in-house at a great FMCG company based in Cape Town. This exciting role will see you developing effective Marketing/Brand strategies designed to capitalise on market opportunities within the relevant market categories, to grow volume revenue and market share. You’ll be responsible for building awareness and reputation, while measured against return on Marketing programme investments and key consumer metrics.

Responsibilities

• Support with the development and execution of the overall Marketing strategy and take ownership for the delivery of key Marketing projects
• Lead the Marketing function at Executive level
• Drive team cohesion and support with the prioritisation of team delivery dates
• Manage team output quality and effectiveness, ensuring targets are clearly understood and that the agreed KPIs are met (Sales, Leads and traffic to various Marketing techniques)
• Responsible for adapting a brand strategy for the company’s target market
• Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
• Assisting with product development, pricing and new product launches as well as developing new business opportunities
• Competitor and customer insights analysis
• Devising and presenting ideas and strategies
• Oversee and review creative team’s output of work to ensure content is on-brand and on-brief
• Compiling and distributing financial and statistical information
• Writing and proofreading creative copy
• Maintaining websites and looking at data analytics
• Organise corporate networking events
• Updating databases and using a Customer Relationship Management (CRM) system
• Coordinating internal Marketing and promoting company culture
• Collaborate with Marketing agencies to develop Marketing plans
• Conduct in-depth Marketing research: customer, competitor, environment, sales, product
• Create, own, manage, track, and interpret customer experience KPIs
• Development of digital media strategies, including a robust social media and search engine strategy
• Collaborate on the digital strategy across paid and owned platforms
• Plan and execute in-field marketing, PR, promotions, partnerships, and experiential Marketing
• Manage relationships with media partners
• Develop and maintain Marketing and Media mix
• Manage monthly and quarterly budget and forecasts of Marketing costs
• Develop and track ROI from Marketing spend
• Communicate the vision and value of new products to the sales team and develop sales tools that facilitate the selling process
• Plan and participate in the launch of new services and products which involve several different departments
• Support with ordering stock of marketing collateral such as brochures and books when required
• Drive team cohesion and support with the prioritisation of team delivery dates
• Reporting the impact of your initiatives on a weekly basis.
• Ensure the effective implementation of the Marketing plan, through the Marketing structures, in close interaction with channel and sales teams
• Oversee implementation of all Marketing Campaigns, Events, Digital Marketing and Promotions
• Be responsible for the brand specific Marketing budgets for all staffing, resources and marketing expenditure
• Keep abreast of developments and best practices, both local and international, informing the innovation agenda
• Manage existing relationships across a wide spectrum of creative agencies.

Requirements
The successful candidate must have/be:

• Degree in Marketing (preferably with Honours) from a recognised University
• Post-Graduate Diploma – will be highly recommended
• Prior experience as a Marketing Executive
• Several years’ experience in a Brand/Product/Marketing management position gained in the FMCG environment
• Proven track record of impacting key business metrics (sales, leads), through the execution of exceptional Marketing strategies and campaigns
• Excellent research and writing skills, particularly as these apply to Marketing
• Strong leadership, delegation, and capacity development skills
• Highly organised and detail-oriented
• Respect for people and ideas
• Able to travel in SA and SADC (Zambia, Zimbabwe etc.) – required.

Company Description

VGP Recruitment is a specialist recruitment agency in the advertising, marketing, media, creative, digital, PR/communications and publishing industries.

Posted on 27 Oct 14:36

Job description

Roche Pharmaceutical Company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, setting customer satisfaction goals and to make sure that the needs of Roche customers are being satisfied. The qualified entity will make sure that the Roche service standards are being met, and will manage the customer service team. This role helps to develop and implement customer service policies in Roche Corporate, handles face-to-face enquiries from customers and finding ways to measure customer satisfaction and improve services.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. We are courageous in both decision and action. And we believe that good business means a better world. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.

Send your recent CV and Cover letter for Roche new vacancies in Research and Development, Software and Engineering, Sales and Marketing, IT, Manufacturing, Legal, Finance, HR, Admin, Technology and Quality Management; In every area of Roche, we’re looking for exceptional people to drive our work and company forward. Because it’s not just a job. It’s a responsibility; We are Roche.

Key duties and responsibilities:

• Supervise day-to-day operations in the Roche customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Issuing refunds or compensation to customers.
• Producing written information for customers, often involving use of computer packages and software.
• Developing feedback or complaints procedures for customers to use.
• Training staff to deliver a high standard of customer service.
• Stay informed on the latest Roche’s organisational techniques and methods.

Company Description

Roche is a multinational healthcare company that operates worldwide under two divisions- pharmaceuticals and diagnostics. Roche is the world’s largest biotech company and also the world leader in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.

The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. Our products bring significant medical benefits for patients and doctors, efficiency gains for laboratories and health economic benefits for payers. We focused on innovation and on establishing an international presence worldwide. Roche employs more than 80,000 people and is present in more than 150 countries; it’s these people that we value above all else.

Requirements

• Minimum bachelor’s degree in business administration, economics, pharmacy, medicine or relevant field.
• A minimum of five years’ proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Good listening skills, to understand exactly what customers require.
• Problem-solving skills.
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
• Motivational skills and an ability to supervise and lead a team of customer service assistants.
• Creative thinking, to be able to come up with new ideas to improve customer service standards.
• An ability to work well under pressure.
• Organisational and planning skills to develop customer service policies.
• Good personal presentation, especially when face-to-face with customers.
• A commitment to improve your customer service skills on an on-going basis

Posted on 26 Oct 08:04

Job description

External Sales and new business development role within the litho printing sector

Experience:

Either – Solid track record in external sales gained within the litho printing sector with good technical knowledge of print
OR
Tertiary Sales Qualification with some previous external sales experience

Able to do new business development
Own transport
Valid license

Posted on 23 Oct 14:42

Imagine a world where URL meets IRL. e-commerce meets physical retail. A world where all the coolest, most creative and unique brands are available under one roof?

Now, imagine that you are part of the team that gets to bring this world to life – for real. 

You don’t have to imagine much further. It’s here. The question is, are you with us?

We Are egg people. We are a community of retailers, we have entrepreneurial spirits, we see opportunities, we create inspirational experiences for our customers and employees, and we hold ourselves accountable to each other as we revolutionise the retail experience.  We are brave, visionary, honest, inspiring and inclusive.

 Are you an egg person?

We’re looking for people who live our brand. Our values. Our purpose. We’re looking for people who want to change the status quo. We are not a normal retail store, we are the future of retail. 

For this gig in particular, we’re looking for Warehouse coordinators.

You’ll make sure that both our in-store and eCommerce customers get the right products delivered to them, quickly, with the best possible experience. 

What can you expect?

You’ll be part of a brand new team that maintains a vibrant store that embodies our values. You’ll motivate each other, our brand partners and customers to achieve our shared goals. 

We’re looking for people who can bring our Omni-channel (oh ya, we’re also in e-commerce!) brand experience to life. Why? Because we deliver an exceptional customer experience. 

Everyone in our team is self-motivated, energised and driven by our love for fashion and retail trends. We are an exceptional store, so we have some exceptional expectations. Here are some of them: 

• Our customers are presented with the highest level of support and engagement. Their visits to our store are unique – and we offer a unique experience. 
• We move quickly – if an order is placed instore or online, we make sure the product gets to them or the Click and Collect counter efficiently. 
• We are organised! Because we stock so many products, we have to keep them separated, organised and in good rotation.
• We create a culture of engagement, learning and growth by working with operations teams and partners to implement creative solutions for success.

Posted on 23 Oct 12:27