Our client, a very busy ad agency based in JHB, seeks the assistance of a traffic/production assistant to aid and be the person who will look after admin tasks, production, and other ad-hoc projects in this busy agency.

Primary objectives

• To provide the critical link between the client services and inputting the job into the production departments
• The achievement of a professional image in representing the company is of utmost importance at all times
• To ensure that the supplied material conforms to the specs quoted and is to highlighted and voice any concerns regarding problematic areas
• Ensuring that all internal documents are filled in accurately
• To ensure the work leaving is of the highest standards and that all time frames and deadlines are strictly adhered to and met
• To notify sales/clients if desired delivery dates differs from expected delivery dates
• To focus on origination delivery dates and ensure clients meet their end of the schedule
• To ensure that all incoming electronic files are checked
• Check proofs prior to final dispatching to clients
• Ensure delivery instruction are received timeously and handed over to production/operations
• Discuss with production any complex distributions prior to final dispatching
• Ensure that all relevant info is captured on the system
• Provide support for client services whenever a customer requires information or help
• Keeps sales informed of all happenings between company and customers
• Negotiate extensions of delivery dates
• Daily status reports
• Strong interpersonal skills
• Answer all client queries pertaining to the status of their job or any other related issues
• Recommend improvements in company policy and procedure to ensure the customer is satisfied at all times
• Able to work in a pressurised environment
• Self motivated
• Polite and courteous
• Strong attention to detail
• Excellent telephone manner
• Good organisations kills
• Computer literacy
• Problem-solving skills, you will also lend a full secretarial/reception/front-line position which will go hand in hand with the traffic role

Responsibilities 

• Liaising with production 
• Organise internal meetings, functions etc.
• Keep a close eye on timing and deadlines to ensure the job is on track 
• Chasing cost estimates, samples and pulls of jobs 

Posted on 13 Sep 12:18