Our client, a Johannesburg based company specializing in Online Marketing and related technology services provider, is looking for a Spanish speaking Call Centre Agent to join their team. The company offers a market-related salary package and will consider Candidates with a Permanent Residence /spousal/relative/Lifepartner permit.

Key Performance Areas:

• Assists all Spanish users/clients (primary language) and with overflow for English speaking customers (secondary language)
• Responds to incoming customer queries via all contact mediums (call, live chat and email).
• Completes assigned outbound tasks within the required time frame
• Assists VIP Hosts (when necessary) with Spanish translations and/or correspondence.
• Provides Floor Managers with information related to customer issues
• Monitors Internal Systems and informs the Floor Manager if these systems are not operating correctly
• Enhances and improves customer experience and relationships
• Correctly records all communication with our users/clients and escalate queries to other departments

Qualifications and Experiences:

• Matric
• Two to three years’ customer care experience

Competencies required:

• Fluent in Spanish and English (both written and verbal)
• Computer literate (specifically MS Office and internet applications) with moderate typing skill/accuracy, in primary Language (average 30 WPM with 90% accuracy)
• Strong attention to detail and ability to swiftly adapt to changes in workplace and industry
• Strong work ethic and ability to multi-task
• Must be able to perform under pressure
• Must be willing to work shifts
• Must have own (reliable) transport
• Must be flexible on overtime (should it be required)

Why should you apply?

• Competitive salary package including medical aid and provident fund contribution o Performance-based discretionary bonuses
• Subsidized basement parking and lunches:o Employees choose their own lunch from an electronic catering system
• An on-site Barista who makes coffees in-house
• On-site masseuse when you need workout your muscles
• Daily fruit bowls and popcorn – costs are covered by the company
• A Games area with a foosball table, Xbox, PSP etc.
• An Employee Wellness Program:o Costs are covered by the company

If you meet the above requirements and if you are interested in the position please send your CV to

moc.tnitnemtiurceraka@enna

#German speaking #Call Centre #Agent #Consultant #Gauteng #Sales #Retail #Marketing

Posted on 19 Jan 14:04