Our client has a new opportunity for a highly Customer Service Centric, and diligent Senior Cudtomer Service Officer/Advisor.

Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail 086 661 6480. Please note that there are no costs involved  to the candidate in the recruitment process. We do not charge candidates any fees to apply.

Daily Responsibilities:

• To support the Customer Service Manager in providing outstanding levels of customer service through the effective management of a customer service department.
• Deal with a broad spectrum of customer queries from simple transactions to complex enquires, including the handling of customer complaints.
• Achievement of customer service standards for both speed of response and abandonment call rate.
• Responsible for assisting the Customer Services Manager with the development of staff ensuring each member of the team receives appropriate levels of coaching via one to one’s with their line manager, team meetings and updates.
• Monitoring all team members’ individual performance against business objectives.
• Manage resources and staffing levels to ensure customer service objectives are achieved.

Experience, Skills and Knowledge  

• Matric Certification 
• Solid five to seven years’ relevant experience 
• Knowledge of customer service best practice
• Experience of assisting in managing the performance of staff
• Staff development and training
• Ability to communicate effectively at all levels
• Strong leadership, decision making and listening skills
• PC Literate with experience of using Microsoft based applications (e.g. Excel)
• Ability to work under pressure and maintain a positive outlook
• Highly hands-on, solutions-focused and “Right first time” approach

Remuneration and Benefits: R35,000 with full company benefits and 13th Cheque

Posted on 04 Feb 08:34