Be part of an international marketing agency and offer top-notch client service as their Customer Support Guru.

Responsibilities:

• Provide technical support to a large base of clients
• Troubleshoot and assist with technical queries
• Track and diagnose problems and come up with viable solutions
• Communicate with all relevant teams and stakeholders
• Assist in the support of domain and email
• Assist and track admin and tech requests
• Meet deadlines and SLA requirements to minimize downtime

 Requirements:

• Proficient in WordPress CMS and plugins such as WooCommerce
• Previous digital agency experience is a must
• Understanding and demonstrated experience in client service
• Excellent problem solver and strong communication skills
• Ability to multi-task and prioritise
• Strong attention to detail

Posted on 17 Jul 09:16