Main purpose:

The ICT operations specialist role is responsible for providing advanced technical support and guidance in a specialised ICT infrastructure domain to ensure that technology meets agreed business expectations. The incumbent will be responsible for ensuring that the technology domain is built, implemented as per design and supported in line with business expectations, while identifying and escalating technical risks and issues

Key responsibilities:

• Implement technology solutions in line with business requirements and pre-approved Architectural designs/solutions/configurations and ensure that these are well documented
• Ensure IT Service continuity through robust and practical plans, which encompass (but not limited to) infrastructure redundancy, backup strategies and software patch management
• Develop Operational and Support policies and procedures and ensure they are executed
• Evaluate Change Requests to establish the impact on both business and technical performance.
• Ensure that Third Party Service providers build technical solutions in accordance with the infrastructure/solutions design and that technical support requiring an on-site presence is carried out in accordance with established SLAs
• Deliver researched technical recommendations for the optimal adoption of infrastructure technologies and services that will be best placed to support business objectives
• Evaluation and supervision of updated technology component implementation into the environment, in line with agreed operating and capital expenditure budgets and overall business objectives
• Responsible for the installation and life-cycle maintenance of IT hardware and software
• Serve as the technical and communications liaison to and from stakeholders and key users for ICT communications, initiatives, needs assessments, etc
• Perform local administration and operations functions as appropriate in accordance with standards, policies and procedures
• Responsible for software license management and maintenance of systems documentation and operating manuals
• Identify, escalate and mitigate technical risks and issues

Key competencies:

• Business acumen
• Substantial understanding of technical IT infrastructure
• Risk Management
• Ability to schedule and prioritise work deliveries
• Innovation and solutions focus
• Clarity and simplicity of communication
• Strong presentation skills (written, verbal and presentation-related)
• Articulate, rational, coherent and persuasive
• Disciplined, business focused delivery and impact-astute
• Effective relationship management and collaboration skills

Skills and experience:

Minimum requirements

• Relevant certificate or diploma covering technologies such as: Microsoft, LAN, WAN, desktop, laptop, server, storage and telephony mediums
• Experience in managing an environment with technical specialists
• Practical experience in delivering projects and updates in a formalised framework i.e. ITIL
• ITIL foundation level
• Minimum five years’ experience in an infrastructure environment
• Experience in the financial services industry is an advantage

Email:

moc.hoe@anisseM.aerdnA

Posted on 08 Dec 09:52