Job description

Social media lead

Oliver South Africa is looking for a talented and highly-skilled social media lead to be based at a client site in the northern suburbs of Durban.

Employment type: 12-months fixed term contract.
Start date: 15 May 2020
Location: Durban (North suburbs)

We are looking for a strategic social media lead to be based in-house at a global FMCG powerhouse in Durban. The role is tasked with inspiring and supporting a team of Community Managers whose role is to drive conversation and excitement around famous FMCG brands online. Our ideal candidate blends operational rigour and client management with strategic and social expertise has prior experience managing a small team, and enjoys getting their hands dirty across social media, video, imagery, strategy, data analytics, and marketing campaigns.

You will lead a team deploying social content and responses, oversee campaigns that include but are not limited to: support campaigns and social calendars and create reactive/proactive content managing and maintaining client’s social media platforms and developing client’s social media personality, audience research, plan campaigns and engaging content creation across multiple platforms, execution, manage social interactions and communities, conduct competitor analysis, performance monitoring and reporting. Knowledge of some SEO best practices is also helpful but not a requirement.

You’ll be client-facing, working closely with internal/external digital teams, strategists, designers, and copywriters.

This role is right for you if…

You are a reliable and professional manager who lives and breathes social culture, with your finger on the pulse of the latest and emerging trends as well an understanding of storytelling in social. You think about platforms and audiences. You will be ambitious and engaged with brands and consumers; interested in what makes them tick. Additionally, experience working in a large corporate with multiple stakeholders will be beneficial.

Most importantly, this role requires a steady, courteous, and proactive individual with great people skills. We value hard work, and we want to have fun doing it. The successful candidate will have a strong background of working with digital and social agencies and must excel in planning and producing engaging and creative social media and digital work.

What you will be doing 

Personnel management:

• Reviewing the work
• Training and mentoring
• Feedback from the perspective of social media discipline
• Setting expectations, goals and KPIs
• Able to spot social opportunities in client’s niches
• Work closely with our account management teams to develop new social media opportunities for revenue growth.

Client management:

• Receiving any requests on brand portfolio and recommending the necessary changes that result, partnering with account management to assess the commercial impact
• Receiving team feedback from clients and using this to steer the correct course of action, be that an internal promotion or guidance on performance, etc.
• Directly accountable for client results.

Social media leadership:

• Setting and optimising the team’s perspective on social media
• Key point of contact for management, as well as a liaison to the clients.
• Oversight on Community team activities and any strategy or major callouts
• Leverage depth of insight across the team of CMs for FMCG brands
• Expertise in community management and creative best practices
• Oversee final deliverables (content calendar, social snapshot, other reporting, etc.)
• Attending client presentations with the CMs as needed

Requirements

What will you need to be successful in this role

• Five+ years of experience working on social in agencies or brands
• Have a strong understanding of social platforms including but not limited to Facebook, Twitter, LinkedIn, Google+, YouTube, Pinterest, Instagram, and more.
• Able to work to tight deadlines and be able to handle multiple projects at any given time.
• Two+ years’ experience with demonstrated strength in people management
• Three+ years’ experience working with an enterprise social media management tool, eg, Brandwatch, Hootsuite, Sprout
• Excellent verbal communication and written skills
• Proven work experience as a community manager
• Highly organised with a proactive attitude
• Culturally attuned to South Africa happenings
• High proficiency in the English language
• Social metrics aware and social content savvy
• On the pulse of platform innovations and their applications to brands
• Prior experience presenting findings and ideas to clients, confidence to explain decisions

What experience will help you be successful 

• Has delivered to a high standard across paid, owned and earned
• Has managed teams working across paid, owned and earned
• Has worked closely with demanding clients on FMCG (or other B2C)
• Well connected to social platforms in South Africa

Applications close: 15 May 2020

To apply click on “Apply now”, or email your updated CV to 

labolg.erom@tnemtiurcer

.

About us

Oliver, part of the global Inside Ideas Group (Oliver, AdjustYourSet, DARE, etc.), is a rapidly expanding creative services agency with a twist – we provide our clients with bespoke dedicated agencies that operate from within their offices. It’s a dynamic fast-paced solutions-focused start-up environment that brings clients and agency closer together to create more creative and effective work.

Website: www.oliver.agency
LinkedIn: https://www.linkedin.com/company/18178061/

Posted on 30 Apr 12:33