The Silo Restaurant and Bar Supervisors need to demonstrate the highest level of courteous and
efficient service, to ensure guests feel welcome and that their needs are attended to at all times
during their stay. They are knowledgeable about the Royal Portfolio properties and standards and
need to ensure that they adhere to the company’s purpose which is “To give guests a complete
experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely and supporting the food and
  beverage manager.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints,
  ensuring guest satisfaction.
• Constant effective communication with managers and supervisors regarding any guest or staff
  issues.
• Encourage and motivate staff with a positive attitude.
• Operate POS (point of sale) and maintain security of system.
• Follow the correct cash up and management of bills and house accounts, incl cash and credit
  card transactions.
• Prepare reports for food and beverage manager.
• Manage waiters, barman and runners by ensuring the smooth running of the floor and that
  duties are carried out in a professional and timeous manner.
• Maintain excellent product knowledge.
• Prepare weekly staff rosters if need be.
• Conduct service briefings.
• Ensure all front of house staff adhere to the ‘Company code of conduct’ and ‘standard operating
  procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be
  addressed immediately.
• To monitor staff service levels to establish any areas that required attention or further training
  and provide training where required.
• Ensure the correct set up for functions and bookings for the day.
• Ongoing menu and beverage training as well as developing regular tests.
• Monitor staff breaks and general time keeping.

REQUIREMENTS & QUALIFICATIONS

• Diploma in Hospitality Management or Hotel School qualification will be given
  preference
• 3-5 years’ experience in a luxury hotel & restaurant environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy
  in Microsoft Excel, Word, Power point, Outlook
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays.
• Very strong ability to communicate, read and write in English is essential, additional
  languages are a plus
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be
  advantageous
• Own transport a plus

The ideal candidate for the Restaurant & Bar Floor Supervisor position is one who can be dedicated, a leader and a team player.
Someone who will live the Purpose and Values of the Company and buy into our culture.

Please note: the final stage in the interview process will be a polygraph test.

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