Leading Car Rental Group at Cape Town Airport seeking passionate and experienced car rental sales agents with frontline customer services and sales expertise who able to work shifts, weekends and public holidays. Matric, drivers license, 2yrs working experience in retail, sales, tourism, travel, motor industry and hospitality a big advantage

You must be highly professional, customer centric, sales and target driven with excellent communication skills and a sense of urgency in order to succees in this position. This position also  requires hands on operational individuals who can multitask and handle pressure, you  be required to drive all type of manual and automatic vehicles and ensure that vehicle damages are assessed and recorded.

Requirements:

• Matric
• Code 8 driver’s license
• 2 years face to face customer services experience
• 2 years face to face sales experience
• Able to cross sell value added products
• Target driven
• Tourism and Travel industry experience an advantage
• Motor Industry experience an advantage
• Retail Sales experience an advantage
• Computer literate
• Able to work weekends, public holidays and overtime
• Reliable transport to and from work in CT CBD daily
• Clear Criminal Record
• Well presented
• Good verbal and written communication skills

RESPONSIBILITIES

Customer Service

• Delivering the company’s promise to customers and representing the brand through continuous Ambassadorship  All rental transactions
• Asset control and fleet control
• Rental counter and termination duties in parking bays
• Wizard reports
• General counter administration 

KNOWLEDGE

• Computer literate : Word / Excel / Outlook
• General understanding of the motor vehicles
• Sales and cross selling
• Previous operations
• Wizard knowledge would be advantage
• Cash reconciliations
• Claims

SKILLS

• Excellent communication
• Sales Skills
• Working to targets
• Listening skills
• Ability to drive Customer Satisfaction at every interface
• Staff to achieve results
• Ability to work in a team 

PERSONAL ATTRIBUTES

• Customer focused
• Approachability
• Integrity and Trust
• Technical aptitude
• Organised and methodical
• Self motivated
• Problem solving and handling conflict
• Must be a team player
• Must be motivated to achieve targets
• Attention to detail
• Able to work in a fast paced, pressurised environment
• Honesty, Empathy and Humanity

OUTCOMES

• Ensure company standards are met at all times

Able to meet various targets:

• Customer services incentives
• Counter sell incentives
• Windscreen waiver
• Personal accident insurance
• Focus reports

COMPETENCIES

• Cross sell and upsell value added products 
• Customer focused
• Approachability
• Sales skills
• Able to work towards targets
• Integrity and trust
• Technical skills
• Strong organisational skills
• Composure
• Motivational fit
• Incumbent bust be willing to work shifts
• Incumbent must be willing to work overtime

*Please note that only short-listed candidates will be contacted. *