Job Purpose:

• To monitor the plant’s activities and to maintain the product, process quality and systems to agreed standards through facilitation of improvements, and audits

Responsibility

Systems and Process Compliance

• Assist in maintaining an integrated Quality system structure within BRMP (Business Risk Management Programme) management structure
• Perform audits of the systems, processes and products on site to a defined audit schedule.
• Continually monitor the adherence to optimum process settings and controls, targeting continual improvement.

Risk Management

• Facilitate action teams and improvement programs and continually improve on identified risks.
• Create and/or update risk management related documentation (FMEA, Control plan etc.)
• Ensure that safety, environmental and quality standards are maintained at all times through random auditing of various standards and requirements at set intervals to set formats

Information Managements and Direction Focussing

• Ensure data collection and analyses of data trends and focus areas for improvement drives
• Circulate data and management reports to share information on focus areas and needs for improvement. Evaluate daily and report on the Customer Performance systems of any concerns raised.
• Control all quality-related documentation in the plant and approvals to customers. Included will be new products and Projects.
• Report on safety, quality and environmental risks

Management of Quality at Source

• Continually Improve upon the effective use of quality tools available to assist with improvement drives on the shopfloor, at source
• Continually Monitor, Measure and Trend the Performances within the plant to highlight and reduce risks and concerns
• Maintain Quality Registers, distribution matrices and relevant boundary samples

Business Management

• Continually measure, monitor and provide improvement plans for improving business systems efficiency and cost reduction program’s at the plant.
• Maintain strong relationships with both suppliers and customers.

People Management

• Co-ordinate the creation and implementation of a set of quality-related training modules for various levels of competency in quality tools and techniques for use as continual improvement tools within the plant. Supervise and evaluate quality staff duties and performance daily.

Customer Relations

• Attend to customer queries and resolve accordingly.

Maintain a high level of customer satisfaction with regard to quality concerns that may arise.

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