Job description

Fuse is a fast growing, vibrant EdTech company with its headquarters in the buzzing heart of London’s tech hub – Shoreditch. Creators of a truly disruptive technology that is redefining the way people and organisations learn.

We’re expanding at a phenomenal pace and are now looking for a project manager to coordinate our Implementation team and ensure we successfully scope, build and launch platform implementations for our customers on time, to cost and quality.

Fuse’s team is the best of the best. Cutting edge thought leaders, extremely passionate designers, super smart techies and a dynamic management along with a games room, pool table and a roof terrace bar make Fuse a great place to work.

You’ll work with an amazing variety of clients from some of the latest, coolest start-ups to game-changing charities and the world’s biggest and best-known companies, in every industry sector you can think of.

If you want to work with brilliant, passionate people who are hungry, driven and relentless in their determination to smash expectations…. and who enjoy celebrating their success together, well, then maybe you’re for us.

You

• You’re super organised with high energy levels. You thrive in a fast paced environment and have the ability and skills to track and manage multiple work streams concurrently. You’re comfortable with ambiguity and making assumptions as required.
• A natural collaborator, you enjoy rich relationships and working in a tight knit team. You’re comfortable taking the lead, organising and using your influence to get the answers you need to deliver the project successfully. 
• You have great communication skills and are comfortable communicating at every level from discussing the technical aspect of a project with designers and consultants to running customer meetings or preparing an executive summary report for a group of senior stakeholders.

Requirements

• Excellent verbal and written communication skills
• At least two years project management experience in a digital environment, preferably Prince 2 Practitioner certified
• Experience with implementing software to customers – non negotiable
• Experience with oroject management software, ideally Clarizen
• Experience managing a portfolio of customer projects concurrently
• Ability to create and maintain structured project plans
• Resource, risk and budget management skills beneficial
• Experience working with solution architects, consultants and creative teams beneficial 
• Experience with Learning management technology highly advantageous.
• Good Excel skills

Reporting to the Fuse programme management office the Project Manager for Platform Implementations will coordinate and direct the activities of the Implementation team to ensure we deliver a platform implementation that realises the customer’s vision and specifications including any integrations and customisations.

Working with customers

You will be a key contact for our customers throughout the Implementation project from initiation to launch. You’ll educate them on our processes and ways of working, establish collaborative communities and connect them with key resources, unblock problems and get the answers they need. You’ll keep them updated on progress regularly and ensure they provide us with everything we need to deliver on time.

Coordinating the implementation team

Working closely with the head of implementation you’ll plan the activities of the solutions architects and user interface designers directly. You’ll also interface with other business functions including product, development and customer success and support to ensure an excellent customer experience during the implementation phase.

Managing the project portfolio

• You will own and maintain the project plans for all current implementation projects. You will ensure actual effort is accurately recorded against the project plans and manage all exceptions, updating plans as necessary.
• You’ll work with the sales and operational teams to identify new project requirements and be able to advise them on resource availability and indicative timescales.
• You will create project plans, trackers, reports, registers and logs as necessary to maintain project control and provide all stakeholders with visibility on progress, risks and budgets.
• You will run daily scrum calls with the Implementation team to review the project portfolio and ensure we’re tracking accurately against planned activity, identifying and resolving conflicts and communicating slippage and risks.
• You will work with the PMO to capture and report resource utilisation and project performance.

Resource management and forecasting

• On a day to day basis you’ll manage the workload across the implementation team, resolving overloads and rescheduling work as required to maintain an even loading across the available resources.
• You’ll review the sales pipeline on a weekly basis to identify new project requirements and forecast future resource capacity needs.

Posted on 24 Aug 16:12