An established East London based IT company, with branches in Port Elizabeth and Johannesburg, seeks to employ a Network Support Specialist to be based at their Head Office in East London. 

The successful candidate will need to demonstrate excellent skills in the Network Administration arena including both LAN and WAN. They should be a professional individual who strives for excellence in all that they do. While being process orientated, they will be a team player who believes in supporting clients and colleagues alike in achieving the necessary improvements. They should work well both in and out of supervision.

Minimum requirements / experience:

– Grade 12 / NQF4

– Tertiary qualification in Information Technology

– Relevant certifications / qualifications in networking and hardware

– Valid driver’s license

– 5+ years’ relevant technical experience in the networking environment

– Solid technical understanding of Local and Wide Area Networking

– Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)

– Fortinet / Cisco

– Network devices (Servers, Routers, Firewalls)

Special requirements: 

– Network Administator Tools (WinSCP, Putty, Wireshark)

– Microsoft Office (Word, Excel advanced)

– Ticketing Systems (Jira)

Responsibilities:

Solution Design:

– Planning infrastructure design and implementations
– Consulting with clients to specify requirements and design solutions
– Recommend improvements to existing solutions
– Fully understand a VPN configuration, support and design

Equipment:

– Implement Infrastructure under change control processes
– Configuration, maintenance & management of installed equipment
– Pro-actively plan and install upgrades, releases, and device firmware upgrades.
– Documentation of configurations

Support:

– Providing technical support to both internal and external client/remote sites
– Monitor all networks / identify problem areas
– Manage and respond to support tickets timeously
– Troubleshooting and resolution of issues
– Monitoring performance of networks
– Working with IT support personnel
– Providing network administration and support

People Skills:

– Working with Service Providers, ensuring that maintenance contracts are in place
– Liaison with clients in a professional manner

Security:

– Ensuring that the environment is secure from external threats
– Sound understanding of firewalls and configuration
– Anti-virus installations / monitoring
– Threat detection and analysis
– Understanding of certificates

Overview:

– Evaluate industry trends and assist in implementing standards and best practices.
– Produce relevant reports for internal management
– Provide costing into budgets for projects and CAPEX
– Documentation to reflect all processes and procedures
– Define network policies and procedures