To manage and control the daily operations of the Housekeeping department. To ensure that the Housekeeping standards of the Royal Portfolio are met in order to contribute to the purpose of the company –”To give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Manage a group of 10 or more housekeeping staff members.
• Housekeeping staff -coordination of staff, taking rostering, discipline, performance evaluations, training & hiring staff.
• Develop and implement housekeeping Standard Operating Procedures.
• Stock control procedures -stock take, stock ordering, implementing controls, monthly financial reports.
• Purchasing -Linen, cleaning supplies, equipment, amenities, maintaining furniture etc.
• Building relationships with suppliers.
• Preparing and monitoring monthly/quarterly/annual housekeeping budgets.
• Motivation of staff and building a positive staff morale within the boundaries of our staff values.
• Schedule and allocate staff duties.
• Coordinate all necessary procedures with various departments.
• Recite, understand, apply and live the Purpose and Value statement.

REQUIREMENTS & QUALIFICATIONS

• Must have at least 2 years’ experience in a 5* Hotel environment.
• Must have at least 1 year of Housekeeping Management experience.
• The ability to take the initiative and be a leader.
• Knowledge of the Property Management System Opera at Operator Level;
• Computer literate with working knowledge of Microsoft Office Word, Excel and Outlook
• Ability to multitask and excellent time-management.
• Proven job reliability, diligence, dedication and attention to detail.
• Degree or Diploma in Hospitality will be an advantage.
• Must be flexible and willing to work shifts.

The ideal candidate for the Housekeeper position is one who can be dedicated, a leader and a team player.
Someone who will live the Purpose and Values of the Company and buy into our culture.

Please note: The final stage in the interview process will be a polygraph test.

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