Job description

Spinnaker Software is looking for a Helpdesk Technician to join the User Assistance Department. This position is based at the Head Office in Parklands. It’s your chance to start 2020 in a well structured working environment within a dynamic team that shares a mutual goal towards excellent client service. You are the ideal candidate if you have at least an A+ qualification and have +- two to three years’ experience in the IT industry already. Knowing the very basics of SQL would come in handy and will be the foundation of your learning.  

We’re looking for someone with a true passion for Customer Service and Software Troubleshooting. Please note that shift and weekend work is a non-negotiable in this role and punctuality is very important as we have SLAs to adhere to.

Company Description

We are a retail management service provider, currently servicing more than 1,400 stores across Southern Africa. Spinnaker Software started as a family business in 1997 and has grown to become a market leader in retail and wholesale management solutions. Our footprint has expanded and we now have offices in every major city in Southern Africa. Since our inception we’ve grown to a staff complement of 200+. We’ve worked hard to earn our reputation as a leader in retail management software, with a suite of innovative in-house developed Arch products.

Requirements

• Software
• Troubleshooting
• Good written and verbal communication
• Ability to work in pressurised environment
• Ability to juggle multiple high priority tasks

Posted on 23 Dec 16:21