If attention to detail is your thing, then this fast-paced position is just for.

Position requires being thorough in completing work tasks. The ideal candidate must have a high level of attention to details and be able to process high volume of reservations with accuracy.

Candidate minimum requirements

Education:

• Grade 12 or equivalent
• Must speak, write and understand German and English at professional level
• MS Office (Word, Excel and Outlook) is essential

Work experience:

• One year of’ previous experience as a reservations consultant for a luxury hotel
• One year’s Opera experience is essential
• Knowledge of yielding and revenue management
• Exceptional upselling skills, including tours, packages and tourism experiences

Other

• Must have own/reliable transport
• Able to work shifts – Shifts will be determined by the requirements of the Travel Support centre and will include late shifts to 9pm and Saturdays and Sundays
• Knowledge of the best local experiences in Cape Town
• A passion for dealing with client direct offering a complete travel experience
• Willingness to lead, take charge and offer direction
• Must be sales driven and well organised
• Ability to multitask
• Exceptional customer care and service delivery
• Problem-solving abilities and ability to manage customer issues
• The ideal candidate would need to be a team player and work well with colleagues in collaboration of monitoring email boxes and telephone lines.
• The ideal candidate would need to be a team player and work well with colleagues in collaboration of monitoring email boxes and telephone lines.
• The candidate would not be a typical time watcher and would be eager to assist the department to achieve maximum efficiency

Tasks included (but not limited to)

• Processes reservations by mail, telephone, or online.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records.
• Determines room rates based on the selling tactics of the hotel.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by being courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Getting information about areas of interest in order to target more clients in particular seasons.

Making arrangements for clients travel programs

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

moc.snaidotsucreerac@2tnatlusnoc

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com

Posted on 19 Jul 16:27