What being a customer service consultant involve? Speak to a huge array of customers. And tailor your approach to each. Whatever your background, this is a customer-focused sales and service role with real variety. The joy of working with so many different brands is that they appeal to a huge variety of different people. Your challenge is to do the same. When it’s appropriate you will offer our products, whether that’s car, home, travel or pet insurance, but you’ll also help customers by amending, transferring and renewing policies. When a call comes through, it could be anyone from any walk of life, and you’ll have to adapt your approach accordingly. You’ll follow scripts in certain areas, but how you walk your customers through the process, get to know them, highlight the benefits and match our products to their needs is largely up to you. Skills and qualities you’ll need We want people to draw on their life experience, personality and individual talents. If you have sales experience, so much the better. Whilst we offer training, broadly speaking, we look for: • The ability to communicate persuasively • Sharp thinking and an eye for detail • Helpfulness and a passion for customer service • Drive and enthusiasm for meeting targets • PC literacy In return, we’ll give you a great team atmosphere, extensive training, excellent benefits and plenty of opportunities for progression in our call centres. Email CV to: chris@jobnetflix.co.za