PRIMARY PURPOSE OF THE JOB: To ensure branch profits and maintain a good CSI and customer relationships. QUALIFICATIONS AND EXPERIENCE o Grade 12 o Degree Diploma in Business management or Marketing would advantageous o 3-5 years knowledge and experience of sales and marketing in Specific in the Commercial vehicle markets ( UD Isuzu etc) KNOWLEDGE SKILLS AND ABILITIES: Management Skills Customer Orientation Negotiation Skills Understanding of HR and IR policies and processes Excellent Communication Skills, both written and verbal Organizational skills Computer literate Administrative skills Analytical Coaching and mentoring. KEY PERFORMANCE INDICATORS (KPI) Profitability and Cost Control Ensure that the department achieves budget objectives by continuous examination of operating controls Manage the department efficiently Maintain effective control of expenses in line with budget objectives Ensure that all outstanding debts are collected expeditiously. Ensure that all part purchased are controlled and sold at a profit Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory Policies Monitor all warranty claim submissions and requisite credits, and take action as required. Customer Satisfaction Improve the quality of Customer Service and Retention by enhanced facilities Improve Sale people skills by effective marketing and ongoing staff training Maintain records of Customer complaints Maintain and or congratulation for use and action as required Staffing Establish the levels of staff required to achieve budget Recruit, select and train staff Ensure that training standards are fully maintained so that future manpower requirements are covered Establish training needs, plan programmes and maintain records of training and costs thereof Conduct staff performance appraisals twice a year and ensure that action is taken on results thereof Conduct staff meetings Marketing and Sales Draw up and initiate marketing plans Instigate and operate advertising and promotional activities with Marketing and Warehousing department Establish systems and methods (in collaboration with the Procurement department) to ensure that all vehicle buyers owners are introduced to the service department and key personnel Asset Control Ensure that premises and equipment and other assets are controlled and used effectively Establish adequate safety and security procedures to protect property and personnel Check all equipment for condition and accuracy of diagnosis Housekeeping and Safety Ensure adequate maintenance of the service department Ensure adequate maintenance of tools, equipment and other materials Be familiar with the BSOPs and Delegation of Authorities Limits Implement and ensure compliance with safety rules, legislation and environmental concerns Ensure that the general appearance of the department branch is of the highest standard Ensure that all clerical functions within the department are carried out in accordance with policies Review with departmental activities and reporting structures General Attend functions Perform any other reasonable duties which may be required Promote the SOP in all aspects of the operation.