Job description

Purpose of the role

The ideal candidate for this role will assist in the running and day to day handlings of the HomeChoice Showroom’s stockroom.

Key performance areas

Stock management

• Stock orders, taking constraints into consideration such as storage space and stock on hand
• Assembling of goods delivered for Showroom floor
• Notifying Sales team/Stockroom Assistant on goods to be moved to Showroom floor
• Maintaining Stockroom according to Business standards
• Replenishing of Spares for breakages
• Ensure all Visual Display Stock is scanned in and all paperwork has been signed and filed
• Ensure that floor check and stock take on Click and Collect parcels are done weekly
• Feedback to be sent to Showroom Manager and any discrepancies reported
• Ensure that monthly Click and Collect figures are sent to HCDC Inventory Manager
• Ensure daily duties as per Stockroom roster is adhered to
• Ensure all POD’s are captured and Click Collect parcels aged stickers are completed and pasted on Click and Collect parcels
• Ensure all Click and Collect parcels are scanned same day as delivery
• Ensure delivery note of Click and Collect is passed onto Showroom Salvage staff to contact customers for collection daily
• Ensure that Stockroom housekeeping standards are kept
• Ensure all GR’s are accounted and sent to HCDC daily
• Ensure all communication regarding stock is emailed to HCDC and Showroom Management
• Ensure Security is present when deliveries take place

Provide an exceptional customer experience

• Ensure a professional, polite and efficient service is offered by acting as an ambassador
• Take responsibility by ensuring that advice is always given in the customers best interest
• Ensure that positive results are achieved whilst maintaining customer satisfaction
• Continuously work towards improving the customer experience and service delivery
• Assist with floor sales coverage when Stockroom duties are fulfilled
• Assist with meeting Monthly Intake/NSV targets
• Assist with customer queries and same day resolution

Administration and reporting

• Receipting deliveries from DC
• Receipting goods return with Security
• Liaising with Showroom Manager on Parcels for Click and Collect
• Overseeing stock transfers to and from the DC as per policy
• Liaising with Stockroom Assistant goods received
• Ensure Stock Take are completed regularly in line with set KPA’s

People management

• Ensure all team members have KPA’s and personal development plans in place with clear and tangible goals
• Lead, guide, develop and support your agents by identifying and conducting coaching and training to achieve performance standards
• Foster an environment that encourages and rewards innovation and challenges current methodologies
• Promote staff engagement by ensuring adequate measures are in place to improve culture in the Department
• Initiate and participate in motivational team and departmental activities
• Effective workforce planning ensuring adequate resources are in place to meet departmental objectives
• Ensure all agents follow the leave management process and that all leave has been captured and approved
• Identify and manage behaviour in line with prescribed legislation and company policies and procedures
• Ensure that regular weekly staff meetings are held to discuss holistic operations within the Stockroom Space

Please note:

All interviews are taking place via Microsoft Teams.

Qualifications and accreditations

• Grade 12/matric or equivalent

Experience and skills

• Minimum of two years stock room management experience within a retail environment
• Leadership and people management skills
• Effective communication skills (verbal and written)
• Must be able to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (email, internet, Word and Excel)
• Excellent telephone and face to face customer etiquette

Attributes and behaviours

• Strong motivational and leadership abilities with a positive attitude
• Effective decision making and problem-solving abilities
• Deadline and target driven
• Recognise opportunities for improvement and use initiative to introduce them
• Excellent interpersonal and communication (both verbal and written) skills
• Ability to work independently as well as within a team
• Excellent planning and organisational skills with a proactive approach

Posted on 02 Sep 11:46