Location:	Durban
Type:	Permanent
Company:	Jellyfish

Job description

Jellyfish, delivers digital marketing solutions for a host of impressive brands. The agency’s award-winning combination of technology and talent help it to deliver paid media, UX, SEO, social media, analytics, optimization, creative and development solutions. We are looking for a motivated individual to join our team with proven paid media experience, and expert knowledge of the Google Marketing Platform. The successful candidate should be commercially aware, solution-driven and have a passion for our evolving industry.

The Paid Media Operations team provides operational support to global paid media teams at Jellyfish. They deliver a high standard work through process, efficiency and quality assurance.

The Senior Paid Media Operations Manager is responsible for the implementation of strategy and management of a portfolio of client accounts, and is able to effectively communicate on performance while continually managing client expectations. You will need to ensure quick and error-free execution of Paid Media Operations tasks, as well as the development and maintenance of best practices to assist with driving performance for our clients. You are also responsible for managing and mentoring your team in their career development and personal development plans.

You are required to have an expert understanding of Google Ads, Bing Ads, and the Google Marketing Platform. You will need to nurture relationships with global Paid Media teams, and work closely with Senior Paid Media Operations Specialists to ensure that you stay informed of latest releases, betas, and technologies.

The Paid Media Operations team provides operational support to global paid media teams at Jellyfish. They deliver a high standard work through process, efficiency and  quality.

You will need to align yourself with our global teams to service our international clients, and therefore be willing to work shifts when required.

Responsibilities

• Master Jellyfish’s methodologies and internal and external tools required to deliver efficient and profitable PPC, Paid Social and Display campaigns
• Ensure that regular account checks are performed on your portfolio of accounts and that issues are caught as they happen via the use of SafetyNet
• Ensure that in-depth insights and analysis is provided on their portfolio of accounts, and that completed tasks are adding value to meet or exceed client expectations
• Ensure that campaigns are optimised towards client and Jellyfish KPIs.
• Ensure that tasks are completed responsibly within the hours allocated per client and constantly communicated with relevant teams
• Project managing the Ops activity for a portfolio of accounts and being the escalation point for these
• Ensure adherence to strict Paid Media Operations QA processes to deliver error-free work
• Provide support and collaborate with local and international Paid Media teams
• Understand latest industry changes, developments and automations; and ensure that processes are updated to include these efficiencies. This includes the platforms which Jellyfish uses to manage campaigns.
• Maintain Google Ads, Bing Ads and Google Marketing Platform certifications
• Independent of planned learning material provided by Jellyfish, extra reading on relevant subject matter including blogs, industry white-papers, etc is required.
• Supporting and mentoring team members and assisting them with their individual performance in order to achieve their KPIs.
• Assisting the Paid Media Operations Director with the team’s development needs, ensuring that each team member follows their training and personal development plan.
• Setting a professional example in behaviour, attitude and results at all times.
• Assisting the Paid Media Operations Directors with people related issues in accordance with company procedure.
• Upholding the company’s position and integrity at all time, particularly within the realms of confidentiality and discretion.
• Keep an accurate record of daily time and perform all other admin duties according to company regulations
• Support the company’s corporate culture including adhering to established ethical and brand standards
• Perform any other reasonable task assigned by a superior, specifically relating to Paid Search Ops, Display Ad Ops, or Paid Social Ops
• Display the ability to be a key team member who leads by example
• Support and education of junior members of the team as the team grows.
• Follow all work requests / email instructions accurately and complete assign tasks in line with client objectives and deadlines
• Achieve continuous improvement by pro-actively assessing Jellyfish’s practices and methods, updating process documents and automating where possible.
• Regularly demonstrate measurable success
• Maintain an in depth understanding of Jellyfish’s marketplace

Company Description

Jellyfish is your digital partner. We support and drive your digital transformation by providing the right technology, strategy and training.

We are a growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it.

Working with Uber, eBay, Disney, Spotify, Skype, Nestlé, Ford, Aviva, UGG and ASOS – and many more – we are changing the way businesses work and how their customers experience their brand online.

Requirements

Knowledge and experience

• Bachelor’s Degree in a related field would be an advantage
• Experience in Paid Media Operations or closely related field
• An expert knowledge of Microsoft office products, especially Word, Excel and PowerPoint or Advanced knowledge of Google G-Suite products
• Proven success working in the Google Marketing Platform, Google Ads and Bing Ads
• Possesses the requisite Project Management skills required to ensure seamless standards of service and delivery
• Experience with managing and mentoring a team
• Displays leadership qualities
• Highly analytical and data driven
• Demonstrates a structured and methodical way of working, with the ability to cope with competing demands and effectively prioritise tasks
• Exhibits a high level of attention to detail
• Is commercially astute, identifies and suggests opportunities to the Company Directors

Skill requirements

• Fluent English, excellent written and spoken
• Excellent written and verbal presentation and communication skills
• Numerically skilled – comfortable with numbers
• Strong interpersonal skills, particularly influencing and listening skills
• Strong email, telephone and face to face communication skills
• Ability/interest in working in a fast paced, dynamic environment on multiple priorities

Key attributes

• An unquestionable and relentless desire to learn new skills
• Ability to think and act independently as well as collaboratively
• Exceptional attention to detail and pride in any work produced
• Self-motivated individual with high levels of energy
• An outgoing, positive thinker, with consistent levels of evident enthusiasm
• Flexible, versatile and copes well under pressure
• Open, honest and direct, is comfortable in giving and receiving constructive feedback
• Has high personal standards and promotes them in others
• Possesses a sense of urgency and takes ownership of assigned responsibilities
• Displays a strong work ethic
• Lives and breathes Jellyfish boutique agency traits
• Lives and breathes Jellyfish core values:
  • Be Positive
  • Be the Solution
  • Be Accountable
  • Be Passionate

Posted on 06 Jun 10:18