Remuneration:	Cost to company
Benefits:	Amazing benefits
Location:	Durban, Hillcrest, Upper Highway
Job level:	Senior
Own transport required:	Yes
Travel requirement:	Occasional
Type:	Permanent
Reference:	#Qulaity Consultant
Company:	The Unlimited

Job description

Purpose of the role

 

Are you the kind of person that never blinks, fearing that you will miss something? The kind of person who always thinks and believes that there is always room for improvement, and you never compromise on quality? If you believe that questions are the answer, and never rest until a problem has been handled, we are looking for someone like you to fill the role of Quality Consultant.

Key responsibilities

Ensuring that the quality standards across the entire business are constantly monitored through accurate feedback and evaluations

Ensuring that the feedback we receive from the external QA provider is accurate and reflects our quality policy (business model) and context

Driving agent improvement through managing the corrective action process

Making the business accountable for managing their own quality standards

Promoting a culture of quality within the business

Working with the product team to establish appropriate quality standards   

Ensuring that any deviation from agreed thresholds (e.g. Brand Alert’s, IB’s) are reported promptly to “upline” and relevant business stakeholders

Advising and assisting in establishing quality/sustainability standards and procedures

Assisting Quality Manager with administrative responsibilities

 

 

 

What your day will be like

 

Reporting on the quality standards to the Quality Manager daily

Reporting to the relevant stakeholders in the business on a timely basis and to keep senior management abreast of significant developments identified during evaluation of quality standards

Report any systemic quality issues to the Risk and Compliance Manager and Head of Legal, Risk & Compliance

Managing ad hoc daily requests from across the business in relation to QA investigations and sales insights

Providing meaningful feedback and recommendations in relation to these

Ensuring relevant documentation is sent to HR and Line Leaders detailing high risk agent behaviour (brand alert, compliance alert, unethical selling and integrity breach sales)

Ensuring quality related agent behaviour is managed according to the disciplinary code

Aiding related to quality projects in the business

Recommending changes to quality controls to eliminate the problems/risks highlighted in the Quality Reports

Analysing records of Quality Reports to identify specific problems or trends over time

Giving input on managing and controlling risk

Maintaining relationships with all internal and external partners

Requirements

Knowledge and Experience

Excellent written and verbal communication as well as presentation skills

Analysing problems, detecting root causes and resolving issues

Excellent time management, planning, organisation and prioritization skills

IT Competence (MS Word, Excel).

Planning & implementing short term objectives

Team player and an influencer

Building and managing relationships

Fluent in English and Afrikaans

Skills Competencies

Relevant tertiary degree/diploma/ matric

Confident and assertive

The ability to assess and evaluate processes and decide on most effective route.

Personal Characteristics:

 

Strong EQ

Attention to detail

Deadline orientated

Strong work ethic

Open to change

Creative

Strong communicator

Proactive forward thinker

Energetic and focused

Passionate

Confident

Resilient

Posted on 12 Feb 16:07