Our client, an established financial institution, seeks to recruit a dynamic and experienced Japanese call centre operator to join their expanding team. The right candidate will be responsible to answer fraud and ethics related calls in Japanese and English. The successful candidate will be required to work shifts and be appointed as an independent contractor.

Key responsibilities

• Answer incoming calls timeously and ensure that the caller is assisted in a polite and professional manner
• Ensure that the information conveyed by the caller is accurately captured, comprehended,a nd documented
• Ensure that anonymity and confidentiality is provided – where required
• Prepare a professional and detailed report containing information obtained above
• Assess urgency and sensitivity of information and classify the report accordingly
• Handle various administrative tasks (including translating reports into English) – where required

Qualification and experience

• Matric
• Previous call centre/customer service experience would be an added advantage
• Knowledge of fraud, corruption and general corporate governance ethics principles will be an advantage

Key competencies

• Excellent verbal and written communication skills in Japanese and English in order to write business reports and translate
• Computer literacy is essential
• Attention to detail and accuracy
• Good data entry and typing skills
• Willingness to work shifts – weekdays/weekends and over public holidays
• Basic knowledge of any of the other official South African languages will be an added advantage
• Punctuality, resilience, ethics and trustworthiness are traits that are critical to this position – as well as the ability to work well in a team environment

If you believe you have what it takes to succeed and meet the requirements for the position, then send your CV to

moc.tnitnemtiurceraka@emiaJ

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Posted on 06 Oct 10:34