Job description

We are seeking an Executive Housekeeper for our upmarket and busy hotel in East London, to manage the Housekeeping of the Hotel and its Facilities through planning, monitoring and controlling the cleaning procedures for the Hotel as well as deal with all Housekeeping complaints.

Main duties and responsibilities:

• Responsible for the overall running of the housekeeping department and supervising of staff
• Co-ordinate rosters of the housekeeping team
• Assign employees their duties and inspect work for conformance to prescribed standard of cleanliness
• Assist room attendants in the cleaning of the rooms and public areas
• Keeping record of inventories, stock to ensure adequate supplies
• Do regular room checks for cleanliness and state of repairs
• Report maintenance issues using the “Maintenance Log” and action
• Responsible for all stock takes, stock variances and condemned items
• Make timely and sound decisions with regards to appropriate course of action
• Conduct training on room types, categories and amenities
• Conduct departmental briefings
• Manage and address issues relating to performance, deal with ill-discipline
• Consistently recognize good performance
• Establish open, trusting and caring relationships
• Ensure associates understand and exceed customer expectations
• Understand and focus on the key drivers of sales, associate and customer satisfaction, profitability and quality
• Set performance against best benchmarks
• Build positive and productive working relationships with customers, subordinates, peers and superiors and encourage this type of behaviour in others
• Add value through revenue growth and operational efficiency through process improvement
• Demonstrate emotional stability
• Undertake room checks to follow through on previous orders given and ensure compliance thereto ensure that daily room inspections are conducted
• Remain calm, confident and dependable during crisis
• Set clear and measurable goals, objectives and manage results

Requirements

• Relevant Diploma and/or 2-3 years’ experience in a Senior Role
• PC literate
• Good command of English and ability to communicate in English
• Ability to manage staff
• Logical and positive attitude and approach towards duties and guests
• Intermediate to advanced Excel knowledge
• Fully knowledgeable and up-to-date on Tourism trends

Posted on 12 Nov 07:51