We are seeking to a recruit a Customer Experience Coordinator. This role is a key interface between the business and our clients and as a result the company view it as an integral part of the team. Duties
• As the Customer Experience Coordinator you will be first point of contact you will spend your time doing what you do best, communicating with customers over the phone, via email and face to face on site. From listening to concerns they may have or capturing complaints, you’ll provide your expert advice and support between the customer and site team, ensuring all concerns are documented and handled professionally.
• You will attend site meetings and keep in touch with the operational team on the ground which will enable you to deliver detailed effective communications.
• To keep people up to date and aware of planned works. Key attributes • Proven track record of delivering an end to end customer experience.
• Although not necessary, any experience within the utility / construction sector would be advantageous
• Experience in being able to be able to build relationships quickly and get to the root of any problems.
• Continually engaging with their customers during their journey.
• Possess the necessary skills to negotiate your way through some challenging conversations.
• Utilise your professional character and attributes will also help you quickly resolve any issues. Submit Application to: janine@nexdirect.co.za