Job description

The Creative Services Manager will be responsible for managing the production and delivery process, as well as operations functions for all creative projects submitted through the studio. The CSM is the key driver for the creative delivery engine, and as such is responsible for the investigation and translation of client briefs into a feasible, cost-efficient creative solution. Using their extensive experience and knowledge in the creative production industry, they will deliver cross-platform projects and use smart operational processes and workflow management systems. The ideal candidate will work in close collaboration with the Content Team Leader to understand our clients’ needs and to inspire the team to deliver brilliant work.

Management and facilitation of project set up and reporting

• Management and facilitation of project set up and reporting.
• Managing and documenting the triage process for new projects.
• Decide how work is funneled through the studio and wider agency.
• Assigning a project-lead.
• Facilitate clear direction and communication for projects directed to near-site teams.
• Manage and advise on kick-off meetings for all projects.
• Collaborating with CTL to create weekly reports on finance and status of department for client and OLIVER.
• Managing daily / weekly WIP meetings with the on-site team.
• Managing key projects when required.

 
Workflow and Resourcing

• Managing workflow for the onsite studio.
• Working with the Creative Director to build the studio team structure and skill requirements.
• Managing resource utilisation.
• Ensure that the on-site team have all required resources and equipment.
• Responsible for onboarding any new team members.
• Ensuring all team members including on and near-site adhere to the client’s processes and guidelines.

Company Description

OLIVER is a rapidly expanding creative services agency with a twist: we provide our clients with dedicated on-site agencies. It’s a dynamic, fast-paced, solutions-focused environment, that brings client and agency closer together to produce creative and effective work.

Requirements

• Excellent client engagement skills, with the ability and confidence to liaise with senior client stakeholders.
• Experience and knowledge of delivering cross-platform projects e.g. digital display, website and video.
• Confident in estimating complex projects
• Experience working with offshore third parties financially and operationally.
• The ability to manage workflow and maximise productivity.
• Considered, assertive and influential; ability to lead, with the skills and aptitude to develop and motivate a team.
• Able to think on your feet and make decisions; someone who finds solutions rather than simply reports problems.
• Proactive and adaptable and able to work effectively under pressure.
• Experienced team-player delivering high quality work that is on time and within budget.
• Experience in effectively managing multiple projects simultaneously.
• Strong attention to detail and a passion to make sure quality control procedures are adhered to.
• Maturity and emotional intelligence are essential.

Posted on 18 Oct 14:04