Our client, a successful and well-respected business within the travel industry, is looking to employ a Spanish speaking administrator/customer service executive for their office in Centurion. This is a fantastic opportunity for an enthusiastic Spanish speaker who is looking for a new role in a challenging and exciting, fast-paced setting with a fantastic brand. The company offers a highly competitive salary.

Key performance areas:

• Assisting with operational tasks and queries

Dealing with all:

• In-resort queries
• Amendments
• Complaints
• Logging

Chasing and closing

• Taking and making calls: Travel agents, direct customers, and local partners
• Assisting clients promptly when in resort or on the phone
• Providing clients with pick-up times when calling in to enquire
• In-resort amendments and/or cancellations
• 24-hour turnaround when dealing with in-resort complaints
• Flagging website or IT errors
• Discount codes and refunds
• 24-hour turnaround responses on emails
• Support to pre-travel team when required
• Crisis management in force majeure events

Qualifications and experiences:

• Matric and relevant tertiary education
• Proven customer service experience in a call centre environment

Competencies required

• Excellent language skills in Spanish and English
• Proficient in MS Office, internet, and Excel
• Exceptional communication skills and a clear and professional telephone manner
• Highly customer service orientated
• Great attention to detail and ability to work under pressure
• Ability to multitask and be flexible
• Being able to work shifts including weekends

If you meet the above requirements and are interested in the position, please send your CV to

moc.tnitnemtiurceraka@anirahtak

. Please note that this position is for an SA citizen, permanent residence, or spousal visa holder only.

#Arbeiten in Kapstadt #Deutsche Stellen #Deutschsprachiger Kundenberater #German Jobs #German speaking

Posted on 12 Jun 11:39