Job description

Purpose of the role

The ideal candidate for this role will assist in the running and day to day handlings of the HomeChoice showroom’s stockroom.

Key performance areas

Stock management

• Stock orders, taking constraints into consideration such as storage space and stock on hand
• Assembling of goods delivered for the showroom floor
• Notifying sales team/stockroom controller on goods to be moved to salesfloor
• Maintaining stockroom according to business standards
• Replenishing of spares for breakages

Provide an exceptional customer experience

• Ensure a professional, polite and efficient service is offered by acting as an ambassador
• Take responsibility by ensuring that advice is always given in the customers best interest
• Ensure that positive results are achieved whilst maintaining customer satisfaction
• Continuously work towards improving the customer experience and service delivery
• Assist with floor sales coverage when Stockroom duties are fulfilled
• Assist with meeting monthly intake/NSV targets
• Assist with customer queries and same-day resolution

Administration and reporting

• Receipting deliveries from DC
• Receipting goods return with Security
• Liaising with stockroom Controller on parcels for Click & Collect
• Overseeing stock transfers to and from the DC as per policy
• Liaising with stockroom controller goods received

Please note:

All interviews will be taking place via Microsoft Teams.

Qualifications and accreditations.

• Grade 12/matric or equivalent

Experience and skills

• Minimum of one year of stock room experience within a retail environment
• Effective communication skills (verbal and written)
• Must be able to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (email, internet, Word and Excel)
• Excellent telephone and face to face customer etiquette

Attributes and behaviours

• Customer focused/centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication
• Team player but able to work independently
• Customer-focused/centric attitude

Posted on 29 Jul 12:15