Service Manager (Cape Town)

Remuneration: R40000 – R43000 per month 
Location: Cape Town
Reference: #DBN000275/LB
Company: Massive Recruitment

Strongly service and solutions-focused Service Manager required.
Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail 086 661 6480. 
Please note that there are no costs involved to the candidate in the recruitment process. We do not charge candidates any fees to apply.

Salary per month: R43,000 inclusive of Company Medical Aid and Provident Fund as well as Bonus annually. 

A full-time vacancy has arisen for a Service Desk Manager to manage an existing team at our Pretoria bases client.

Key Duties/Responsibilities: 

  • This is a hands-on role working on day to day admin tasks whilst supervising the team 
  • Manage the day to day administration tasks of the department
  • Delegate to, and manage the help desk staff
  • Ensure the effective operation of the help-desk 
  • Ensure company systems and processes are strictly adhered to
  • Act as the first point of contact for escalated customer problems 
  • Responsible for ensuring all customers consistently receive an excellent level of service
  • Be proactive in managing any situation that develops within the team 
  • Motivate and develop team members 
  • Proactively monitor the general tidiness and appearance of the Help Desk Centre

Candidate Requirement/Qualification Profile: 

  • Matric Certificate 
  • Our successful applicant must have previous senior/management experience within a service desk environment, be systematic and have the ability to multi-task
  • Fully conversant with Microsoft Office applications including Outlook, Excel, Word and Access 
  • Strong, assertive and clear communication skills, both written and verbal are vital for this role
  • Previous supervisory experience
  • Highly organised, process driven and full of ideas to help improve performance
  • Able to deal with multiple priorities with maximum results

Posted on 14 Feb 08:54

Massive Recruitment

Massive Recruitment (Pty) Ltd is a multi-sector recruitment company with a reputation for exceptional customer service, integrity, efficiency and speed.

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