We have an exciting job opportunity for a Mid-Weight Mobile/Digital Banking Product Specialist at the Client Experience division of a leading bank’s Stellenbosch office. The Product Specialist’s function is to support product owner(s) in growing their Digital Solutions in terms of access mechanisms/devices, functionality and usage – on a sustainable basis. You will be tasked with supporting the Digital Solutions business objectives by developing competitive e-Channel value propositions focussed on Client Experience in the bank’s remote banking channels (Online/App/Mobile etc.). Fabulous opportunity at a fabulous institution – don’t miss it!

Responsibilities

• Research and investigate competitor offerings/solutions as well as local and international developments and trends in terms of Digital Solutions focus areas.
• Conduct regular research and investigations to understand competitor offerings/value propositions.
• Analyse new products/channels launched by competitors.
• Support product owners to identify gaps or opportunities in the bank’s Digital Solutions from research/investigations to be addressed.
• Support product owner(s) to identify trends in the local and international markets in terms of Digital Solutions functionality and usage/behaviour, migration patterns.
• Support product owner(s) to contribute to business efficiency by identifying improvement opportunities
• Manage and prioritise the product backlog
• Identify and track benefits in order to maximise business and client value
• Liaise and communicate with all relevant delivery teams and business area stakeholders throughout the agile product development life cycle
• Review and accept delivered product development increments
• Facilitate implementation of delivered system/process changes
• Provide input and support in terms of risk exposure and losses related to Digital Solutions
• Work with stakeholders to identify opportunities for improvement
• Derive functional solution options for identified opportunities and improvements
• Facilitate evaluation and selection of relevant solution options in partnership with feature team
• Assist with the implementation of solution option through feature and/or enterprise support teams
• Build relationships with all relevant delivery teams (including enterprise support, feature and component teams) and business area stakeholders
• Understand business area stakeholder expectations, needs and requirements
• Continuously communicate with relevant stakeholders by providing feedback on progress of epics/user stories/projects
• Utilise electronic tracking/reporting mechanism to monitor work taking place across delivery teams to ensure progress is aligned to business release plans
• Review and accept delivered product development increments
• Continuously check-in and provide input on product development increments delivered during the sprint
• Adapt product development increment as and when required
• Responsible for the review and sign-off of product development increment at the relevant milestones
• Facilitate implementation of delivered system/process changes
• Communicate client impact of system/process changes to all relevant stakeholders
• Identify actions required for successful implementation
• Facilitate execution of identified actions
• Assist Learning & Development with compiling training material to address system/process changes
• Analyse Digital Solutions performance in terms of take-up and usage
• Monitor and report take up and usage in terms of volumes and values
• Monitor cost and revenue drivers and identify any revenue/efficiency opportunities
• Monitor the deployment and growth of new channel/product/functionality introduced.
• Provide input and support in terms of risk exposure and losses related to Digital Solutions
• Identify risks in Digital Solutions in terms client usage or channel functionality
• Compile preventative measures/suggestions to reduce exposure
• Engage with support areas (Risk – Forensics; IT; BSC etc.) to ensure that channel risks are minimised.

Requirements
The successful candidate must have/be:

• Relevant industry related Degree
• 3 years of Remote Banking/Online Banking product development level experience
• Experience of electronic channel management (in areas such as POS and ATMs; SST etc.) – advantageous
• Remote Banking: Online banking through connected devices (Smartphone; tablet; Desktop) as well as Mobile (USSD) capabilities
• Retail banking: business development in electronic delivery channels or self-service channels environment: e.g. Card; Internet banking; Cellphone banking
• Computer literacy (MS Word, Excel, PowerPoint, Outlook, Internet)
• Interpersonal skills
• Communications skills (verbal and written) across all organisational levels and functions
• Business writing skills
• Presentation and facilitation skills
• Influencing and leadership skills
• Financial Business Case skills
• Must be able to function well under pressure
• Planning and organising skills
• Own reliable transport and valid driver’s licence are pre-requisites
• Mobile phone
• This position requires the incumbent to be available after hours in case of emergency
• Ability to work in an open-plan environment.

Company Description

VGP Recruitment is a specialist recruitment agency in the advertising, marketing, media, creative, digital, PR/communications and publishing industries.

Posted on 11 Feb 14:51