Description:

A IT Company, with their head office based in East London is requiring a Junior Application Support consultant to provide system, technical and business support to their client base in the Automotive Parts industry.

Qualification / Knowledge:

– BCom or degree in Information Systems would be advantageous

– Knowledge and prior experience in accounting systems is highly recommended

– Knowledge of databases and application development environments

– Minimum of 1-year experience in similar position

– Analytical and problem-solving skills

– Exceptional communication and people skills

– Valid Driver’s Licence

– Willingness to travel nationally

Responsibilities:

The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.

– Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out

– Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls

– Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market

– Deconstruct client issues and analyse the various solutions in all regions, via various communication channels

– Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)

– Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries

– Render functional support to the customer via telephonic, email, Skype and Team Viewer