General Manager (Couple appointment) : Jozini (KZN) (R45 – 50k)

A well established leisure resort in KZN is looking to place a General Manager to manage their popular holiday destination. This position needs to be filled ASASP

This position might also be suited for a couple jointly experienced within hospitality.

The General Manager (GM) is responsible for the day-to-day management of the resort and its staff. Is accountable for budgeting and financial management, planning, organising and directing all hotel services, e.g. front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

KEY PERFORMANCE AREAS:

• Day-to-day management of the resort
• Manage & coordinate Department Heads (HOD) and Managers:
  • timetable
  • work schedules
  • recruitment and hiring of new staff problem solve staff issues
  • execution of performance reviews and
  • training of staff
• • Execution of activities via instructions to the HOD’s & supervision of execution
  • Manage budgets, forecasts & implement costs savings

• Responsible for in-dept negotiations and relationship building with Governmental entities & Community Leaders; Majority of business is Government conference (44%)

• Maintain high quality of operations (internal & external audits)
• Implement the SOPs optimally in the resort and act as a flag ship establishment for the brand
• Prepare monthly financial reporting
• Ensure effective administration for invoices, payment thereof and drafting of management data
• Complaints management

• Leading meetings and committees required by the group • Ensure +85% guest satisfaction throughout resort.

MUST HAVE:

• 5+ years’ exp within the hotel/lodge/ property industry & Hotel Management
• Related Hospitality qual & Management certificate
• Previous exp in Government negotiations and relationship building
• Sound track record of customer satisfaction

OTHER SKILLS:

• Highly organized and efficient
• Pro-active, result driven and flexible
• Both team player and captain (hands-on)
• Strong written English and copy-writing skills.
• Advanced computer literacy
• Exp in project planning and skilled in prioritizing projects / tasks.
• Strong managerial skills

This position needs to be filled ASAP