Responsibilities 

• Provide customer-facing product engineering support for Office365
• Provide real-time client support for faster resolution of cases
• Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
• Be the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.

Requirements 

• Bachelor’s Degree in information technology, Computer Science or other relevant fields – Experience in or exposure to a client facing role
• At least 2 years of professional IT experience
• Good communication skills
• Amenable to a flexible work schedule, as the need arises
• With solid Infra background, strong understanding of servers, Active Directory or AD, and the like
• With Office 365 skills and experience
• Solid MS Exchange Skills
• Solid SharePoint Skills
• Proficient in MS Exchange and two or more O365 technologies
• Proficient in MS SharePoint, along with at least two O365 technologies
• At least three Office 365 technologies, if Exchange or SharePoint is not part of skillset
• God to have if with certification on the following
• Microsoft Office 365
• MS Windows Server
• MS Exchange

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