Customer Call Centre Consultant (Cape Town)

Remuneration: R13000 – R13500 per month 
Location: Cape Town
Reference: #DBN000149/LB
Company: Massive Recruitment

Our cluent has a new opportunity for well spoken, customer focused Customer Call Centre Consultants.

Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail 086 661 6480. Please note that there are no costs involved to the candidate in the recruitment process. We do not charge candidates any fees to apply. 

Daily Responsibilities:   

  • The main purpose of this role is to expedite exceptional customer service and first call query resolution 
  • Take high volume inbound calls daily dealing with client’s queries via telephone in adherence with productivity standards and department policy and procedures
  • Ensure that more complex and priority queries are escalated appropriately to the relevant Department for resolution
  • Make outbound calls in accordance with predetermined schedules
  • Handle all queries in adherence with the Call Centre Quality standards and implementation and maintenance of effective internal controls and procedures
  • Record customer complaints regarding overall customer experience
  • Responsible to manage and resolve customer complaints and give feedback timeously
  • Identify and escalate priority issues and route calls to the appropriate department for resolution

Candidate Requirements:     

  • Matric Certification
  • Three to five years’ contact centre experience
  • Intermediate  knowledge of MS Office with fast, accurate keyboarding/Data Capture Skills
  • Knowledge and understanding of the company policies and procedures (will be given full training)
  • Knowledge of customer service principles and customer related business risks
  • In-depth understanding of Contact Centre’s within a medical scheme administration environment
  • Knowledge of regulatory framework (CMS, MSA)

Skills: 

  • Intermediate knowledge of MS Office and Outlook
  • Ability to work independently
  • Self-driven
  • Ability to work under pressure
  • Ability to transfer/impart knowledge (full product training given)
  • Analytical thinking
  • Ability to multi task, problem solve and actively listen
  • Goal orientated

Remuneration and Benefits: R13,500 with full benefits, incentives and bonus annually.

Posted on 04 Feb 08:30

Massive Recruitment

Massive Recruitment (Pty) Ltd is a multi-sector recruitment company with a reputation for exceptional customer service, integrity, efficiency and speed.

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